Automotive Company Enhances Sales and Marketing Processes with CloudOffix
CONTACT MANAGEMENT
- Classifying customers based on their past purchases, website visits, and interests from various campaigns.
- Accessing and tracking customer history conveniently on a single screen.
- Efficiently managing test vehicle appointments using the Calendar feature.
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SALES CLOUD
- Tracking sales of different brands (Xpeng, Leap, Mercedes-Benz, Skoda) through separate channels.
- Managing distinct processes starting from test drives to various stages of purchase (Credit & Cash) separately.
- Utilizing an inventory app to track vehicles in the warehouse.
- Managing bidding processes effectively.
- Streamlining vehicle maintenance, spare parts usage, and service processes using the custom car maintenance application created with App Builder.
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MARKETING CLOUD
- Developing targeted campaigns for segmented customers across multiple channels (SMS, WhatsApp, social media).
- Handling social media interactions (Facebook, Instagram, WhatsApp) within CloudOffix, converting interactions into leads, and responding to messages.
- Monitoring social media posts through link tracking and taking actions based on customer experience.
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HELPDESK CLOUD
- Measuring customer satisfaction for service visits.
- Automatically generating tickets after 3CX calls.
- Following up on after-sales customer inquiries and calls.
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HR CLOUD
- Conducting KPI and 360-degree evaluations for sales personnel with 360 degree appraisal system.
- Managing HR processes such as leave requests, advance payments, and travel arrangements.
- Overseeing recruitment processes and tracking progress.
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