Frequently Asked Questions
Quick and Accurate Answers to Your Frequently Asked Questions
Frequently Asked Questions (FAQ)
These are the questions we hear a lot and you'll find the answers below.
If you have others, please contact us through our support page.
Is CloudOffix a secure platform for purchases and data storage?
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How long are CloudOffix contracts? Monthly or yearly?
CloudOffix offers flexible monthly and yearly subscription plans . You can upgrade or cancel at any time with no long-term commitment—unlike some traditional CRMs that require yearly contracts upfront.
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Can I cancel my CloudOffix subscription at any time?
Yes. You can cancel your subscription directly from your account dashboard. After cancellation, you will not be charged for the next term, and you will continue to have full access until your current billing cycle ends.
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Does CloudOffix have native mobile apps?
Yes. CloudOffix offers fully native iOS and Android apps, allowing teams to manage CRM, support, HR, projects, and marketing workflows on the go.
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What is CloudOffix’s uptime guarantee?
CloudOffix provides 99.9% guaranteed monthly uptime , excluding scheduled maintenance windows announced in advance. This makes CloudOffix a reliable choice for businesses that need consistent access—especially compared to tools with shared or multi-tier infrastructures.
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Can I use Sales Cloud and Marketing Cloud together?
Yes, absolutely—
in production environments
.
During the trial period, module combinations may be limited, but once you upgrade to a paid plan, Sales Cloud and Marketing Cloud work seamlessly together in the same database.
This deep integration is a key difference from competitors like Salesforce or HubSpot, where marketing and sales often require separate modules or extra licensing.
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Can I extend my trial period?
Yes. Trial extensions are available upon request. If you need more time to explore CloudOffix’s end-to-end capabilities, simply reach out to our team.
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Can I convert my trial database into a production database?
Yes. You can seamlessly convert your trial environment into your live production database during the purchase process—no migration or setup required
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Does CloudOffix offer customization or administrative support?
Yes. CloudOffix provides
Success Packs
, offering implementation support, configuration, workflow automation, and advanced customization services.
Unlike platforms like Zoho or Freshworks, where heavy customization requires third-party partners, CloudOffix delivers expert guidance directly.
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Is CloudOffix suitable for enterprise-level businesses?
Yes. CloudOffix’s AI-driven automation, scalable architecture, workflow builder, and multi-department capabilities make it suitable for both SMBs and large enterprises.
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