Industries That Use CRM are Winning

CRM usage has no doubt been an integral part of growth for many businesses in many various industries. The CRM idea began in the 1970’s and has since developed into an indispensable part of many successful businesses today.

The industry of the businesses using CRM’s don’t really matter, as CRM’s are useful and functional in almost any industry. Especially if there is a CRM which can be customized to suit the way your business works, all the better.

Having said that, the industry your business is in doesn’t matter, but the CRM you choose to use does. When choosing a CRM, as well as being one that best suits your business needs, it should be versatile enough to customize as your needs change over time.

Imagine a CRM platform where from the first point of contact, your website visitors, is where the journey begins. Collect customer data when they visit your website, get information such as how long they've spent and which pages have captured their interest most. Once they interact with your website like filling out a form, you have their data.

Legal Industry

CRM solutions bring great efficiency to the legal industry through automation. Law firms therefore spend less time doing administrative tasks and more on taking legal action on behalf of their clients. Instead of being inundated with paperwork, trust CRM software to keep data safe and secure.

Retail Industry

The retail industry has taken sales to a whole new world of shopping experience for shoppers. The use of CRM in retail business means they can now have both brick and mortar, and online shops to sell their products. CRM features such as marketing automation makes it simpler for the retail industry to keep customer information and run marketing campaigns and form ongoing and improved customer interactions. This will make it easier for sales teams to do what they do best - sell.

Recruitment Industry

Human resources sector benefits greatly from CRM systems. It gives them a platform to collect CV’s and applications through the front end, while managing internal customers who are employees in the back end. It is a complete platform where HR staff can strut their stuff to collect CV’s, onboard and manage employees, plan and run events.

E-commerce

Selling your goods and services online has never been easier with a complete all-in-one platform solution such as CloudOffix. Manage your inventory, marketing, sales funnel, customer service all from the single platform without the need for any other application or tool. Use Website Builder to custom website development, complete with inventory and shipping, offering a a completely satisfactory customer experience. Through the same platform, run and manage your sales and marketing funnels. Manage financial services such as invoicing and receiving payments without having to use a separate applications and software. 

IT Industry

Agile project management methodology, originally created for the software development industry works a treat with the right CRM software. Run your scrum and agile meetings. Manage from leads to sales, to customer service. Don’t second guess the direction of your business, get accurate real time reporting at every stage. This is what the right CRM has to offer the IT industry.