Overview: The Suggest an Answer feature has been updated to enhance its integration with the knowledge base and other models, providing more accurate and relevant responses.
Updates:
1. Knowledge Base Training:
The system can now be trained with knowledge base documents to improve the accuracy of suggested answers.
2. Model Adaptability:
The Suggest an Answer feature can now be adapted for use with other models.
Benefits:
Improved Accuracy: Training with knowledge base documents ensures that the suggested answers are more relevant.
Versatile Application: Adaptability to other models increases the utility of this feature across different use cases.
How it works ?
The first step of the Suggest an answer structure is to train the AI. We mentioned this flow above. How to train AI with document?
Warning: Unlike other prompts, in order to activate the Suggest Answer prompt, you must set its name as ‘suggest answer’.
- Now you are ready to continue. In this scenario we will reply a support ticket that created for TourEase company. To do that, click on Support app from Helpdesk Cloud and find related ticket.
- Then click Reply button.
- In the opening mail composer, you will see a button named Suggest an Answer.
- After, click Suggest an Answer button. Now, you can see the AI suggestion about the ticket in a structured format and send this content to customer easily after reviewing.
